Vista

Where is the Vista Driver ? (2007-1-31)
Vista has just released. Not all our products support Windows Vista. Please check Support and Driver page

You can try to install   Windows XP driver in the Windows Vista since XP is similiar to the Vista system. Note : Not all XP drivers can be installed in Windows Vista and work properly !

Please always check our drive support page if Windows Vista driver has been released.

MP3 players:

Why I cannot turn the Boom'N Pro MP3 player on even I have already put new alkaline battery in?

During MP3 files transferring from PC to your Boom'N Pro MP3 player when battery power is low or depeted, it may result in copy failure. And the MP3 player may not be turned on again even replacing a new battery. It can be fixed following the steps, please click here more details.

How many songs I can put in my MP3 player? Why my friend's one can be put more songs than mine?

The number of songs depend on the file size and quality of each song. Please find the bit rate => file size table as below for your reference. If you use higher bit rate for higher quality, your MP3 player can be put less songs because of larger file size of each song. Vise versa.

Each minute of CD audio track converted to MPEG1 (MP3 file format)

Remark: All data for reference only.

Battery life time of Macer
The player running time appears to be unusually short.

The tested running time of Macer if using standard Alkaline battery is 8-10hrs. It has come to our attention that the reason for unusual short running time experienced by some users were actually due to using counterfeited battery. Customers are advised to purchase batteries only from the reliable shops.

Torpedo II V2 MP3 players:

When I turn on the Torpedo II V2 MP3 player, it only shows "starting..." on LCD display and turn off automatically. What can I do?

You may try the following steps to fix the bug, please click here more details.

Genie TV and Genie Wonder Pro video capture card:

Does it support Windows 2000 and XP?

Yes, it does. Please visit our Support and Drivers page to download the updated drivers and follow the installation instructions.

Why I cannot change the TV channel when using Power VCR II 2.0 or 3.0?

Please make sure that you are using the right drivers on your Operation System. Reboot your PC after installing the driver and application completely.

• Power VCR II 2.0 works on our VxD driver of the TV cards
• Power VCR II 3.0 works on our WDM driver of the TV cards
  
  
  

Nightingale 4 channel and 6 channel sound card:

I followed the installation procedure and have the SPDIF-OUT enabled, but there is no Optical signal output. What could cause this?

SPDIF-OUT only supports a 44.1kHz and 48kHz 16 bit stereo signal. If your wave file or MP3 file is not recorded with this format, there will be no SPDIF-OUT / Optical signal. Please make sure to use the updated application and choose "2 speakers" from the Audio Rack application instead of "multi-speakers" to active the optical function.

I connected a CD ROM via the digital SPDIF-In. Why is there no sound when playing an audio CD?

Check the following:
1. SW4 is set to ON and SW3 is set to OFF
2. The "Monitor SPDIF-IN" is enabled, or the SPDIF-IN is selected in the Mixer.
3. Check if the connection of the SPDIF cable is correct. Pin 1 is the Digital signal and pin 2 is GND -- it must match with the CD-ROM.
4. There are some CD-ROM drives that have a two pin connector near the 4 pin CD-Audio connector. But there is no SPDIF signal. You must check your CD-ROM User's manual for the support of SPDIF audio.